Frequently Asked Questions
Everything you need to know about our premium technical gear and apparel.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
How do I choose the correct size for technical riding gear?
We provide a comprehensive size guide on every product page. We recommend measuring your chest, waist, and inseam to compare against our charts, as technical gear is designed for a precise, ergonomic fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for safety reasons, some technical protective equipment may have specific inspection requirements upon return.
Do you offer international shipping?
Yes, Alpinestars ships to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
How should I care for my leather racing suit or jacket?
To maintain the integrity of the leather, clean it with a damp cloth and specialized leather cleaner. Avoid direct heat sources when drying and regularly apply a leather conditioner to prevent cracking.
Are your products covered by a warranty?
All Alpinestars products are covered against defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage caused by normal wear and tear, accidents, or improper use.